Retail inMotion Awarded Contract from Cathay Pacific

Retail inMotion, the LSG Group’s onboard retail expert brand, is proud to announce that it has been awarded the prestigious contract for the management of the travel retail program for Cathay Pacific Group, covering both Cathay Pacific and Cathay Dragon.

Beginning in early 2020, Retail inMotion will assume full management of the airlines’ boutique and duty-free onboard-retail program, working in partnership with the airlines to enhance customer experience while delivering financial returns.

The scope of the contract includes the complete range of retail services, from product sourcing and management to warehousing and distribution, crew training and engagement, catalog design and customer service. The full range retail services will be enabled by the company’s proprietary onboard retail platform (Vector In-Flight), supporting both the front-end devices for payment processing and fulfillment, as well as all of the back-end systems for reconciliation, inventory & warehouse management and reporting functionality.

“Retail inMotion and the LSG Group impressed us with their in-depth understanding of the travel retail industry and ability to leverage on technology to improve our customers’ shopping experience,” said Ronald Lam, Cathay Pacific’s Director Commercial and Cargo. “We look forward to building a strong partnership with Retail inMotion to take our travel retail business to new heights.”

“This deal is a very important milestone in the development of Retail inMotion,” commented Stefan Patermann, CEO of Retail inMotion.

Patermann continued: “We feel honored by Cathay’s decision and are now preparing intensely for the successful launch of a market-leading and ground-breaking program for customers’ shopping pleasure, whether on the ground or in the air.”

“Customers who fly Cathay Pacific and Cathay Dragon have high expectations and are used to an elevated level of service,” added HK Cheung, LSG Group’s COO Asia-Pacific. “Our longstanding experience in this region, combined with Retail inMotion’s retail and IT expertise will ensure that we can meet those requirements. Our sincere thanks go to Cathay for this great opportunity to prove our expertise.”

Retail inMotion is an onboard retail expert for the travel industry. Its culture of collaboration and innovation continues to help it steadily strengthen its position in the global onboard-retail industry. Retail inMotion offers proprietary products, solutions and services in onboard-retail IT technology, crew training, product distribution, inflight entertainment and fully outsourced onboard-retail services.

Retail inMotion is one of the four expert brands belonging to the LSG Group alongside LSG Sky Chefs (catering and hospitality), SPIRIANT (equipment solutions) and Evertaste (convenience food). The LSG Group is the world’s leading provider of end-to-end onboard products and services. In 2018, the companies belonging to the LSG Group achieved consolidated revenues of EUR 3.2 billion.