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Operational Excellence

Stepping up from an operational supplier to a real partner maximises efficiencies and streamlines onboard retail operations.

Whether as consultants or full managers of your catering and logistics, we guarantee passenger satisfaction by developing operational processes that ensure quality, food safety, and cost efficiency. With our expertise in onboard retail operations, we ensure that your retail program will exceed expectations. 

RiM provides strong operational experience in caterer integration, set-ups, and collaboration. We have vast experience in managing the diverse operational networks of catering and last mile logistics providers, from classic airline caterers to third party providers.

We are the perfect partner to help you strategically manage your service providers all over the world.​

RiM conducts IT testing and release support of Vector solutions, and provides on-site support and operational expertise. We devise and recommend a combination of technology and monitoring to ensure balance between sales, sell-outs, and waste management of fresh food.

Improved Processes

Achieve the most suitable process environment for your retail program and reduce costs, by aligning your processes and your service providers with the requirements of the retail business.

Coordinate with your Catering and Logistic Partners

We speak catering! We are happy to coordinate with your catering and logistic partners and ensure best practices are implemented and fulfilled throughout your entire network.

Manage Quality

Quality is our operational excellence team’s priority! We always have customer experience in mind when we design operational processes.

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Supply Chain Management

We deliver accuracy, flexibility, efficiency, and savings across the supply chain, so that you receive the right products in the right quantity at the right time and in the right place, thereby reducing cost
and maximising efficiency.

Forecasting & Predictive Loading

Our access to sales data and back office systems gives us detailed volume forecasting models (based on machine learning algorithmsalgorithm). Through predictive loading, airlines can offer more fresh products on board, while achieving very low wastage rates. The system predicts the optimal product loading for future flights.

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Packaging Optimization

RiM’s packing and warehouse expertise means we can review and optimise the caterer packing set-up with while continuously improving processes, at the caterers’ facilities. With different technology models for hub or point-to-point carriers, caterer productivity is increased.

The extra to your Retail Programs’ Success​

Whether in a consulting function or as fully managing your program, we develop operational processes that ensure quality, food safety, and cost efficiency and guarantee your passengers’ happiness

Operational Excellence within RiM means continuous improvement of business processes throughout all areas, so that outcomes exceed customer, airline, and caterer expectations.
Ole Janssen Senior Operations Manager
We align and optimise workflows across all involved parties (airline, caterer, internal customers), raising the level of process efficiency and effectiveness.
Tanja ZuberOperations Manager
In a fast-paced industry like Travel Retail, our teams continually optimise all processes throughout the whole value chain.
Martin PatermannHead of Supply Chain Management OBR Europe
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Keep In Touch

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Meet Trish Costelloe

Chief Customer Officer

I am an innovative customer centric leader, passionate about people, quality, and the customer. I love that I am empowered here at Retail InMotion to lead our teams to deliver value to the customer. We use our global market expertise and insights to make a difference by driving out impactful innovative solutions. My focus is to partner with our people and customers to drive out and deliver a best-in-class customer experience, the opportunity to lead and transform that experience is what excites me on a day to day basis.

Meet Elizabeth

CFO

There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges

.

Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith

CTO

As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

Meet Mir

Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

Meet Michelle

Retail Director

I love working at RiM because the culture of our company means that everyone has a voice and we are all part of the difference we make together. We are free to make changes as part of a team and also as part of the Retail inMotion family. Travel retail involves so much more than I ever could have imagined and every day is different, exciting, challenging, and sometimes even a bit crazy.

Meet Sara

Head of OBR EMMA Region

I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

Meet Robert

Head of Retail APAC Region

RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

Meet Stephanie

Global Head of HR

I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

Meet José

Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

Meet Roy

In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.