We are delighted to announce that our 32nd airline customer, WOW air, went live with our end-to-end onboard retail solution across its entire network on 1st February, 2017.
The contract marks one of Retail inMotion’s fastest deployments to date, with its solution up and running on WOW air flights in just four weeks. WOW air chose us because of our proven success with other major low-cost carriers in the industry.
Jan Blanchard, Director of IT Sales at Retail inMotion, commented: “Retail inMotion and WOW air have a lot in common – we’re both start-ups which have grown incredibly quickly. There was no wasted time – the decision-making was very speedy. We love working with airlines that can move as fast as we can!”
With Retail inMotion’s POS platform, the crew on board WOW air services can process multiple types of card payments and accept multiple currencies, with commission offered to flight attendants as an incentive. The airline also decided to make use of our packing solution, vPack, meaning the onboard retail process is a closed loop with just one system being used.
Ciaran McGowan, Director of IT at Retail inMotion, added, “Our work with WOW air was unique because WOW replicated best practices and processes within the system that are used by our other LCC customers. This meant little to no custom development and minimal configuration. The core solution was implemented extremely quickly with additional modules added and adjustments made as required post go-live. The entire solution was rolled out in under 50 days.”
“We’re thrilled with Retail inMotion’s onboard retail solution. During the first few weeks since the go-live, we’ve sold over half a million Euros worth of products on our flights between Europe and the US, representing a significant increase on our previous sales,” stated WOW air’s Sales Manager of Ancillary Revenue, Jón Ómar Erlingsson. “Retail inMotion has been very agile and efficient since we began working with them in September 2016, and we look forward to seeing the continued benefits of their offering as time goes on.”
Retail inMotion and WOW air continue to collaborate on the implementation of additional modules from the Retail inMotion Vector suite. The airline has confirmed it will deploy Retail inMotion’s Order Management (vOMS) and Warehouse Management (vWMS) solutions, from the vLogistics module.
Jan Blanchard is Director of IT Sales at Retail inMotion. He has been with Retail inMotion since 2012 and has seen the company’s portfolio of IT customers grow from one airline to nearly 30. If you’re interested in learning more about Retail inMotion’s industry-leading IT solutions or its proprietary software suite, Vector, you can reach out to Jan directly at: jan.blanchard@rim.local