After winning “Catering Innovation of the Year” at the 2019 Onboard Hospitality Awards, Retail inMotion and SWISS have two more awards to be proud of: “Best Onboard Snack – First/Business Class” for “Globus Business Class Meal Concept” and “Best for Sustainability Onboard” for “SWISS-ALPS”.
The achievements were announced and recognized on Onboard Hospitality’s website and in their DAILY newsletter.
Globus Business Class Meal Concept: “Best Onboard Snack – First/Business Class”
We are proud to announce that Retail inMotion, in partnership with Swiss International Air Lines and Globus Delicatessa, have been honoured with a prestigious Onboard Hospitality Award for the “Globus Business Class Meal Concept”.
The premium short-haul Business Class concept, which is prepared daily at Globus downtown Geneva to ensure freshness, can be found aboard short-haul SWISS flights to and from Geneva.
The meal concept was praised by one of the judges, who dubbed it “a gourmet restaurant in the skies.”
“We are honoured to be recognized with this accolade from Onboard Hospitality,” commented Stefan Patermann, CEO of Retail inMotion. “We take pride in having collaborated with Swiss International Air Lines and Globus Delicatessa to create a premium product that uses high-quality ingredients and offers a truly gastronomic experience. Even with the constraints that accompany airline meals, we are committed to offering passengers an exclusive culinary experience.”
“SWISS is honoured to have received these awards for the second year in a row. They are the recognition that the SWISS Saveurs program, developed in collaboration with Retail inMotion, meets customer expectations for fresh products on board as well as our common goal to massively reduce food waste," says Lorenzo Stoll, Head of Western Switzerland at Swiss International Air Lines.
SWISS-ALPS: “Best for Sustainability Onboard”
Retail inMotion and SWISS also won in the “Best for Sustainability Onboard” category with their SWISS Advanced Loading Planner System (ALPS), which processes thousands of consumption and missed consumption data to predict future consumption and fight onboard waste.
We are very proud of this award for “Best for Sustainability Onboard” and are committed to using our IT knowledge and experience in operations to build tools that decrease costs and increase passenger satisfaction. Sustainability is front and center for both Retail inMotion and SWISS in Geneva, which is why we have joined forces to reduce onboard waste.
What is special about the system Retail inMotion built for SWISS is that, in addition to analyzing past consumption data, it also includes crew feedback on missed consumption. Based on data science algorithm and overseen by the operations team, ALPS is able to process thousands of consumption and missed consumption data to predict future consumption, thus enabling the airline to quickly respond to route changes, as well as modifications in customer behavior. The current data science algorithm considers multiple variables, such as flight hour in order to forecast demand and adapt the loading accordingly. Out of these prospective choices, new features are added to the system almost on a weekly basis, which help the airline better process and predict future loadings. Learn more about this program here.
The success of this solution depends on quite a few variables, one of them being crew involvement. Manuel Hübschmann, Retail inMotion’s Retail Director for SWISS commented: “When we started the program, we received lots of insights about sustainability from the crew. Therefore, we knew that besides ecological and financial reasons, an advanced waste reduction system was also important to increase employee satisfaction. As the crew was outspoken in their request for a better system, we included them right from the beginning and convinced them that their actions have a direct impact on future loading.”
The costs related to waste have been reduced by 85 percent for SWISS since the initiative was set into motion. Even though they load less fresh products nowadays, there is no shortage of products onboard. SWISS is the world’s first airline that loads Economy and Business class meals according to a data science algorithm.