Retail inMotion and SWISS Win Onboard Hospitality Award for “SWISS Saveurs”

Drum roll please! The results are in and Retail inMotion, in partnership with Swiss International Air Lines (SWISS), has been honored with a prestigious Onboard Hospitality Award for the SWISS Saveurs program. The onboard ordering program was selected last night as “Catering Innovation of the Year” by a jury of prominent industry leaders.

Swiss International Air Lines introduced SWISS Saveurs on their flights from Geneva in May 2018. Co-developed and managed by Retail inMotion, the unique onboard program allows Economy Class passengers the opportunity to upgrade their inflight experience by purchasing authentic Swiss-inspired dishes, gourmet sandwiches, hot & cold snacks, and beverages. As part of the program, the exclusive portfolio of food & beverage products is also made available to Business Class passengers at no additional cost.

After an extensive period of product development, a portfolio of new perishable products was developed by Retail inMotion with iconic Swiss retailer & delicatessen Globus, in close partnership with the airline.

As per SWISS requirements, the Retail inMotion team focused on healthy, fresh and – crucially – Swiss ingredients. The food offering drew on local flavors and favorites, like a “planchette” served on a wooden board, and gourmet sandwiches, like the traditional Genevan “Maxi délice poulet pavot” and “Geneva Ham Signature Delice” sandwich. All ingredients used are fresh, tested meticulously for inflight consistency and quality, and selected to cater for both local and international passengers.

Additional brand associations included BISA for tartlets, Caotina for Hot Chocolate, Manuel for Pralines, Gerber for Cheese Fondue and many others. The introduction of the cheese fondue in particular received national attention, with articles in several newspapers and national TV coverage on popular late night chat show “Deville”.

The onboard retail experts at Retail inMotion continue to create new, exciting introductions for the SWISS Saveurs program – from March 2020, the team has exclusively introduced on board “The Beer of Western Switzerland”, a Swiss Pale Ale developed and brewed by La Nebuleuse Microbrewery (a popular, hip beer brand from Lausanne).

“We are honoured to be recognized with this accolade from Onboard Hospitality. We poured inspiration, creativity and expertise into developing the SWISS Saveurs program,” comments Stefan Patermann, CEO Retail inMotion. “The result is a ground-breaking program, which perfectly demonstrates how a retail program can underscore an airline’s brand values. With the selection of more than 90% local brands, we have created a program that reinforces the SWISS brand image, transports the idea of ‘Swissness’ to the passenger in every detail and develops clear differentiation in the onboard retail segment.”

“Our collaboration with RIM did enable us to realize our vision of what a premium on board ordering program should be: fresh, local and appealing. We are extremely proud of receiving this award which stresses our quest for quality and onboard experience,” says Lorenzo Stoll, Vice President and Head of Western Switzerland at SWISS.

Retail inMotion is an onboard retail expert for the travel industry. Its culture of collaboration and innovation continues to help it steadily strengthen its position in the global onboard-retail industry. Retail inMotion offers proprietary products, solutions and services in onboard-retail IT technology, crew training, product distribution, inflight entertainment and fully outsourced onboard-retail services.

Retail inMotion is one of the four expert brands belonging to the LSG Group alongside LSG Sky Chefs (catering and hospitality), SPIRIANT (equipment solutions) and Evertaste (convenience food). The LSG Group is the world’s leading provider of end-to-end onboard products and services. In 2018, the companies belonging to the LSG Group achieved consolidated revenues of EUR 3.2 billion.

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Meet Trish Costelloe

Chief Customer Officer

I am an innovative customer centric leader, passionate about people, quality, and the customer. I love that I am empowered here at Retail InMotion to lead our teams to deliver value to the customer. We use our global market expertise and insights to make a difference by driving out impactful innovative solutions. My focus is to partner with our people and customers to drive out and deliver a best-in-class customer experience, the opportunity to lead and transform that experience is what excites me on a day to day basis.

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There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges


Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith


As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

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Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

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I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

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RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

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I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

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Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

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In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.