Employee burnout: 5 complexities and effective solutions

Lost your mojo, empathy, and sense of humour? Dread Mondays and can’t concentrate? It’s highly likely you may be experiencing burnout. It is rife. An increasingly stressful life with no way to burn off steam has left lots of us feeling like pressure cookers about to blow. With the increased use of technology and social media during the lockdowns, our brains are overstimulated and emotionally thirsty.

However, have you ever noticed someone using inverted commas when they say the word “burnout”, even if it's related to themselves? It’s a word that is met with cynicism and shame.

1) Pushing through the cynicism and shame makes tackling this complex problem even more challenging than it is when it stands alone with no judgement attached to it.

2) One difficult element of burnout is that we don’t tend to see it creeping up on us or our teams until it's too late. It can take you by complete surprise, which is why dealing with it early can be challenging.

3) Unlike tiredness, it’s a chronic emotional and physical fatigue. Emotional fatigue takes far longer to recover from and often requires a new mindset to work and our challenges, as well as interventions from the workplace. Overcoming the shame associated with burnout can take a long time and causes a delay in dealing with the root of the problem.

4) The quickest way to get over burnout is to leave your current job. However, not dealing with the shame associated can also make you susceptible to experiencing burnout again.

5) In my experience. People (including myself) want a quick fix, we want this pain to go away fast. We tend to push back on any suggestions that we could be working and thinking differently. This is totally normal, as we literally can’t see the wood for the trees when we are in this much pain and stress. We are unable emotionally to helicopter up and look down at our situation with zero judgement.

Solutions

Our Burnout Strategy was centred around the concepts of recognise, reverse, and build resilience. We divided it into two parts:

1) The company responsibilities

2) How the RiMployees can help themselves.

The combination of company intervention and employees empowering themselves is a powerful one. An unbalanced approach will not deal with the root problem or will fail to prevent a reoccurrence of burnout.

  • Recognise: In our quarterly Pulse Survey, we included a question on burnout. These results were shared openly at a People Success Town Hall. We have had multiple meetings, interviews, team sessions and coaching sessions where we simply listen and acknowledge where people are and how they are feeling.
  • Reverse: There has been extensive work done on job and process design. We have secured approvals to recruit many new roles this year and next.
  • Reverse and build resilience: A budget was approved for us to hire an expert in the area to deliver an interactive webinar.
  • Reverse and build resilience: Why take your holiday allowance when there is nowhere to go? It's essential for your mental wealth to switch off from work and allow your brain to rest. We have been encouraging RiMployees to take holidays consistently throughout the year regardless of COVID restrictions.
  • For more individualised support, we depend on our Employee Assistance Programme 24/7 helpline and additional supports. We also funded a book on Resilience for anyone who wanted to get deeper into the topic. There is a coached read along every two weeks that supports the learnings and attempts to find ways to support the attendees to get the new practises to “stick”.

Unfortunately, with regard to burnout, we are learning as we go and trying to reverse long term damage. There are a lot of people to pull out of the river, which can be overwhelming for the HR and Management Teams.

However, we can gain some hope from the fact that for every person we pull out of the river, they will help us pull out more. Soon there will be more of us on the shore than in the river.

Onwards!

Gabriela

Gabriela

Share

Share on facebook
Share on twitter
Share on linkedin

Recent Articles

News

SWISS Saveurs To Go is here!

As part of SWISS’ efforts to reduce food waste, the airline collaborated with Retail inMotion to launch a new initiative. As of April 20th, passengers on the last inbound flight have the option to purchase unsold fresh products at a reduced price.

Read More »

Meet Elizabeth

CFO

There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges

.

Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith

CTO

As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

Meet Mir

Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

Meet Michelle

Retail Director

I love working at RiM because the culture of our company means that everyone has a voice and we are all part of the difference we make together. We are free to make changes as part of a team and also as part of the Retail inMotion family. Travel retail involves so much more than I ever could have imagined and every day is different, exciting, challenging, and sometimes even a bit crazy.

Meet Sara

Head of OBR EMMA Region

I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

Meet Robert

Head of Retail APAC Region

RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

Meet Stephanie

Global Head of HR

I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

Meet José

Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

Meet Roy

In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.