#ADayInTheLife: “Making sure the crew have the right tools to offer the best onboard guest experience is the most rewarding part of my job”

Last year, we invited Terry Kinane, Crew Engagement Manager at Retail inMotion to discuss what it’s like to be a Crew Engagement Manager. Since our readers were very interested in crew engagement, we wanted to bring back the topic; this time, we interviewed Patrick Heitmeyer, Crew Engagement Manager Europe