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Retail inMotion – Privacy Policy – Inflight Retail Payment Services

1. Controller

Retail inMotion Limited has entered into an agreement with your airline to provide it with certain services including inflight point of sale and offline payment card processing. Pursuant to Art. 4 paragraph 7 General Data Protection Regulations (“GDPR”), the Controller for the provision of the offline inflight payment services on behalf of your airline is:

Retail inMotion Limited
Building 11, Cherrywood Business Park
Loughlinstown
Dublin 18
Ireland

Phone: +353 1445 1212
E-Mail: dpc@retailinmotion.com

 

2. Data Protection Commission

In addition to contacting Retail inMotion Limited, you have the option of contacting the relevant supervisory authority, which for Retail inMotion Limited is:

Data Protection Commission
21 Fitzwilliam Square
South Dublin 2
D02 RD28
Ireland
Phone
+353 (0)761 104 800
+353 (0)57 868 4800

Contact Online: https://www.dataprotection.ie/

If you reside outside of Ireland, you will find your local relevant Data Protection authorities’ details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en

 

3. What personal data is collected?

The data collected includes:

  • First Name, last name
  • Credit card details (Primary account number, expiry date, date and time of retail transaction(s))
  • Seat number onboard the flight
  • Flight number

 

4. How will we use your data?

Retail inMotion collects your data so that we can:

  • Provide onboard retail services to you on behalf of the airline.
  • Provide a receipt of transactions for goods and services purchased by you during your journey on board the airline’s aircraft.
  • Provide a refund on goods and services procured during the flight, where appropriate.

5. How do we store your data?

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. If you have any questions regarding this, you can contact us.

6. What is the purpose and legal basis of processing your personal data?

In addition to the purposes mentioned section 4, the processing of your personal data is required to provide you onboard retail services on behalf of your airline.

The legal basis for processing your personal data is:

  • GDPR Art. 6 para. 1 lit. b) – which states that processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract.
  • GDPR Art. 6 para. 1 lit. f) – Legitimate interest
  • Regarding individual processing operations, several legal bases may apply. Insofar as individual legal bases are mentioned for the respective processing activities, this does not exclude that further legal bases may be applicable in addition.


7. Is there data used by Third Parties?

We utilise third parties, who handle your data to offer the service to you, such as banks, credit and charge card providers, who will use the data for payment processing and antifraud operations. If you need more information on our third party and their privacy policy, please contact us at dpc@retailinmotion.com.

8. How long does RiM store the data?

Retail inMotion keeps your personal information for no longer than necessary for the purposes for which it is processed. Your personal information is retained for one year for the purposes for which it is collected and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it.


9. Is data transferred outside of EEA?

Retail inMotion does not transfer your data outside of EEA.

10. How do we keep your data secure?

Retail inMotion protects your data using stringent policies, procedures, and processes, such as:

  • Data encryption (end to end) protects your data both at rest and in transit.
  • Access to personal data is restricted by strong access and authentication methods and policies.
  • Technical measures are in place to monitor intrusion detection and prevention systems (IDS/IPS).
  • Anti-virus software provides virus protection from the internet and other devices.
  • Our infrastructure is secured by a Distributed Denial of Solution (DDoS) protection service. This offers detection and automated mitigations, therefore reducing security risks.
  • Organisational measures, such as data security and privacy awareness and training for all staff, are put in place to ensure that your data is treated with the highest care.
  • Business continuity strategies have been developed and outlined in terms of how to safeguard and retrieve any personal data.
  • In the case of a data breach, please inform us immediately at dpc@retailinmotion.com.

 

11. Rights of the data subject and the right to lodge a complaint with a supervisory authority

According to Art. 12 – 23 GDPR, you have the following rights in relation to the personal data processed:

  • The right to access – You have the right to request Retail inMotion for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Retail inMotion correct any
    information you believe is inaccurate. You also have the right to request Retail inMotion to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that Retail inMotion erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Retail inMotion restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Retail inMotion ‘s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Retail inMotion transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a data subject request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpc@retailinmotion.com

12. Changes to our privacy policy

Retail inMotion maintains a frequent review of its privacy policy and makes any necessary changes as required.

 

13. How to contact us

If you have any questions about Retail inMotion’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us at dpc@retailinmotion.com.

 

Keep In Touch

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Meet Trish Costelloe

Chief Customer Officer

I am an innovative customer centric leader, passionate about people, quality, and the customer. I love that I am empowered here at Retail InMotion to lead our teams to deliver value to the customer. We use our global market expertise and insights to make a difference by driving out impactful innovative solutions. My focus is to partner with our people and customers to drive out and deliver a best-in-class customer experience, the opportunity to lead and transform that experience is what excites me on a day to day basis.

Meet Elizabeth

CFO

There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges

.

Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith

CTO

As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

Meet Mir

Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

Meet Michelle

Retail Director

I love working at RiM because the culture of our company means that everyone has a voice and we are all part of the difference we make together. We are free to make changes as part of a team and also as part of the Retail inMotion family. Travel retail involves so much more than I ever could have imagined and every day is different, exciting, challenging, and sometimes even a bit crazy.

Meet Sara

Head of OBR EMMA Region

I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

Meet Robert

Head of Retail APAC Region

RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

Meet Stephanie

Global Head of HR

I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

Meet José

Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

Meet Roy

In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.