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Customer Success Data Analyst

  • Do you enjoy working in a rewarding and challenging environment?
  • Do you enjoy producing exciting data sets for customer success teams?
  • Do you enjoy working closely with Customer Success teams to ensure our customers are lifetime IT product usage champions?

If you are ticking all these boxes, then look at the spec below for your next career move:

How you will make a difference:

  • Serve as deep technical expert for the Customer Success teams on data analytics and perform basic data modelling;
  • Produce data reports & data sets for customer success managers for quarterly business reviews with customers including revenue analysis, trends in inflight operations, JIRA ticket analysis;
  • Produce weekly management information reports for senior exec team on customer performances in business as usual;
  • Produce adhoc data analysis as needed for customer facing teams – e.g.: time from RFI to sale completion, time for implementation, cost estimates vs. actuals;
  • Review and recommend specific dashboards for customer facing teams and enable more powerful customer conversations;
  • Provide regular training both internally to RiM staff on applicable dashboards;
  • Meet regularly with customer success teams to understand their needs, requirements to enable more powerful & successful engagement with their customers;
  • Have a strong ability to story tell with data: designing and communicating results to clients in easily digestible formats.

The skills you will bring:

  • 3+ years’ experience working as a data analyst or data scientist with experience wrangling Big Data focused on customer-centric business questions
  • Experience working with SQL is a must have
  • Experience working with JIRA, AWS redshift,  Qlik sense as a bi tool (or other tools such as Tableau, or Power BI), python data framework tools like Panda would also be very helpful but not compulsory
  • Excellent troubleshooting/problem solving ability
  • Demonstrated knowledge of the both the theory and practice of data science (with strength in explanatory/inferential statistics)
  • Ability to build strong relationships with client account (CS) reps, clients and across the wider organization, with a passion for sharing success stories
  • Excellent communication skills
  • Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time, fluid environment where priorities can change

Meet Trish Costelloe

Chief Customer Officer

I am an innovative customer centric leader, passionate about people, quality, and the customer. I love that I am empowered here at Retail InMotion to lead our teams to deliver value to the customer. We use our global market expertise and insights to make a difference by driving out impactful innovative solutions. My focus is to partner with our people and customers to drive out and deliver a best-in-class customer experience, the opportunity to lead and transform that experience is what excites me on a day to day basis.

Meet Elizabeth

CFO

There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges

.

Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith

CTO

As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

Meet Mir

Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

Meet Michelle

Retail Director

I love working at RiM because the culture of our company means that everyone has a voice and we are all part of the difference we make together. We are free to make changes as part of a team and also as part of the Retail inMotion family. Travel retail involves so much more than I ever could have imagined and every day is different, exciting, challenging, and sometimes even a bit crazy.

Meet Sara

Head of OBR EMMA Region

I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

Meet Robert

Head of Retail APAC Region

RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

Meet Stephanie

Global Head of HR

I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

Meet José

Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

Meet Roy

In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.