Crew members are, perhaps, the most influential part of a passenger’s experience on board. That’s why it’s so important that they are well trained and prepared to facilitate the inflight service process. Our international team of award-winning trainers delivers a unique training experience to engage and motivate crews. They focus on techniques that increase sales on board and prepare the crew to use new technology.

Crew Training

Enable your crew to sell with confidence

We design training content that meets our customers’ specific needs and empower crew members to drive onboard sales and service. How do we do this? Our world-class training is delivered in the form of videos, roadshows, test flights and online modules. We also offer advice and tools for culture and change management to enable crew to perform their best.

CREW ENGAGEMENT & INCENTIVES

Excite and reward your crew

We aim to excite crew members and enable change through specially-designed posters and videos, crew handbooks and roadshows to engage with crew directly and answer questions.

We provide full crew engagement strategies for airlines.

We drive onboard sales by developing, managing and promoting crew incentive plans with alluring prizes and rewards.

Don’t just take our word for it.

I was really happy with the support provided, you guys have been reachable for me all the time. It was great you have been here early in the morning to support our crews right before leaving for their flight duty. Everybody involved appreciated that great support!
Daniel Bayer, Manager of Inflight Sales, Edelweiss

CREW COMMISSION

Commission schemes for you and your crew

We assist our customers with the set-up of new crew commission models and processes and advise on best practice for reconciliation management. We also offer an outsource solution for airlines in which we manage the full reconciliation of all flights and payment to the crew members.

Our highly skilled team provides support and on-going crew commission management consultancy.

Crew Outsourcing

Support your crew with our onboard retail experts

For airlines looking to radically increase onboard sales, we have developed a solution to support you with an additional, fully-trained crew member on board. This crew member brings extensive sales and retail experience to enable you to increase onboard ancillary revenue and train your crews in real time.

CUSTOMER STORY

Training Edelweiss cabin crew on a new range of inflight shopping products

As the retail partner for Edelweiss, we helped cabin crew gain understanding of their new inflight product range, and most importantly how to sell them!

Find Out More →