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Change in leadership at Retail inMotion

Over the past few years, we’ve seen major growth and expansion at Retail inMotion. We’ve been able to transform ourselves and take our industry-leading IT solutions and great proprietary products all across the globe. Even so, we’ve fiercely held on to our fiery start-up culture as we have developed to serve major airlines worldwide.

Today, we’d like to announce another change that’s taking place on our team. Stefan Patermann, previously our Chief Commercial Officer has been appointed Chief Executive Officer of Retail inMotion. In this position, he will oversee all business activities of Retail inMotion and all other onboard retail efforts of the LSG Group, which fall under the Retail inMotion brand umbrella. Stefan has been involved with Retail inMotion since 2013 when he began leading the RiM/LSG integration after the first stakes of the company were acquired by the LSG Group.

(Left to right): Erdmann Rauer, CEO LSG Group; Dr. Joe Elias, Founder Retail inMotion; Stefan Patermann, CEO Retail inMotion

“Retail inMotion plays an important role in the strategic direction and transformation of the LSG Group,” said Erdmann Rauer, Chief Executive Officer LSG Group. “We are confident that Stefan is exceptionally qualified to continue leading Retail inMotion to achieve its full, global potential.”

Stefan moves into this position as successor to Joe Elias, founder of Retail inMotion. Our team has been improving the passenger inflight experience since Joe founded the company back in 2004. Since that time, we’ve been able to transform and expand under Joe’s dedicated leadership. He poured his passion into Retail inMotion and redefined the company from a small startup team into a globally-recognized, end-to-end onboard retail service provider with nearly 200 employees and contracts across the globe. Joe’s unique problem solving and innovative approach to business has resulted in the foundation of RiM’s unique culture and has totally revolutionized the aviation onboard retail industry. Joe might be stepping back as CEO, but we are delighted that he will continue on with the LSG Group in a retail consulting and advisory role.

“I would like to extend a sincere commendation to Dr. Joe Elias for the passion and commitment with which he has developed his business idea into a uniquely-positioned key player in our industry,” commented Erdmann Rauer. “Retail inMotion is one of the most important pillars of the LSG Group’s portfolio and enables us to offer end-to-end onboard retail solutions to our global customers as they look for innovative concepts and solutions to succeed in a quickly transforming market environment.”

Please join us as we celebrate Stefan’s appointment as CEO and thank Joe wholeheartedly for his dedication and vision to create and continuously nurture Retail inMotion with his entrepreneurial spirit.

Tomasz Adamczak

Tomasz Adamczak

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Meet Trish Costelloe

Chief Customer Officer

I am an innovative customer centric leader, passionate about people, quality, and the customer. I love that I am empowered here at Retail InMotion to lead our teams to deliver value to the customer. We use our global market expertise and insights to make a difference by driving out impactful innovative solutions. My focus is to partner with our people and customers to drive out and deliver a best-in-class customer experience, the opportunity to lead and transform that experience is what excites me on a day to day basis.

Meet Elizabeth

CFO

There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges

.

Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith

CTO

As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

Meet Mir

Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

Meet Michelle

Retail Director

I love working at RiM because the culture of our company means that everyone has a voice and we are all part of the difference we make together. We are free to make changes as part of a team and also as part of the Retail inMotion family. Travel retail involves so much more than I ever could have imagined and every day is different, exciting, challenging, and sometimes even a bit crazy.

Meet Sara

Head of OBR EMMA Region

I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

Meet Robert

Head of Retail APAC Region

RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

Meet Stephanie

Global Head of HR

I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

Meet José

Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

Meet Roy

In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.