Customer Success Manager

Dublin, Ireland
Technology

The Opportunity:

Our IT Department here at Retail inMotion are looking for a Customer Success Manager to join our Customer Success Team.

• Have you negotiation skills of a Hollywood movie cop?
• Are you a target exceeding champion?
• Do you want to work in an industry that allows you to
see the world?

If you are ticking all of these boxes, then look at the spec for your
next career move:

How you will make a difference:

  • Build a strong and trusted customer relationship
  • Oversee all communication channels between Retail inMotion and Key Customer Accounts
  • Lead all key processes that are needed to deliver clients
    requirements
  • Accurately report on revenue and risk within the customer
    account on a regular basis to senior management
  • Identify and deliver new business opportunities from within
    existing customer accounts
  • Ability to work in a very fast paced, high growth environment
  • Ability to collaborate across key internal and external
    stakeholders
  • Ability to communicate and influence effectively at all
    management levels
  • Forward planning based on industry and client’s requirements
  • End to end understanding and confidence of internal systems
    and client’s requirements
  • Understand and respond to the different and immediate needs
    of customers
  • Ability to set up sustainable processes and ways of working

The skills you will bring:

  • 3rd level qualification desirable
  • Minimum 5 years’ of experience in an account management
    or customer centric role
  • Strong negotiation and commercial skills
  • Demonstrable track record of meeting and exceeding revenue and service level targets
  • Ability to influence cross functionally
  • Self-starter, highly motivated and ambitious
  • Ability to work in a self-sustaining manner as there will be
    a level of remote work.

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    Our values are at the heart of our workplace.

    Retail inMotion has a quirky and friendly culture. We actively encourage our team members to be themselves and to bring their personality into work. We are proud to say we have over 25 different cultures working together at Retail inMotion. We believe that our diversity is one of our greatest strengths. Our core values drive our approach to working together and with our customers and partners.

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