Customer Success Manager

Dublin, Ireland
Commercial

Summary

·       Have you the negotiation skills of a Hollywood movie cop?

·       Are you a target exceeding champion?

·       Do you want to work in an industry that allows you to see the world?

If you are ticking all these boxes, then look at the spec below for your next career move:

In this role, you’ll:

  • Build a strong and trusted customer relationship.
  • Oversee all communication channels between Retail inMotion and Key Customer Accounts.
  • Lead all key processes that are needed to deliver client’s requirements.
  • Accurately report on revenue and risk within the customer account on a regular basis to senior management.
  • Identify and deliver new business opportunities from within existing customer accounts.
  • Ability to work in a very fast paced, high growth environment.
  • Ability to collaborate across key internal and external stakeholders.
  • Ability to communicate and influence effectively at all management levels.
  • End to end understanding and confidence of internal systems and client’s requirements.
  • Forward planning based on industry and client’s requirements.
  • Understand & respond to the different and immediate needs of customers.
  • Ability to set up sustainable processes and ways of working. 

Requirements

  • 3rd Level Qualification desirable.
  • Minimum 5 years’ experience in an Account Management or Customer centric role.
  • Strong Negotiation and Commercial Skills.
  • Demonstrable track record of meeting & exceeding revenue and service level targets.
  • Ability to influence cross functionally.
  • Self- starter, highly motivated and ambitious.
  • Ability to work in a self-sustaining manner as there will be a level of remote work.

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Our values are at the heart of our workplace.

Retail inMotion has a quirky and friendly culture. We actively encourage our team members to be themselves and to bring their personality into work. We are proud to say we have over 25 different cultures working together at Retail inMotion. We believe that our diversity is one of our greatest strengths. Our core values drive our approach to working together and with our customers and partners.

AMBITIOUS
AMBITIOUS
CREATIVE
CREATIVE
PROBLEM SOLVERS
PROBLEM SOLVERS
EXPERTS
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FRIENDLY
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